Malls and destinations
See who came back, what they spent across your tenants, and reach them on a quiet Tuesday.
Sente IndexSente 指數Measure, 2-4 weeks
One number, and almost nobody can say theirs.
Identification rate: the share of sales attached to a customer you can name. We measure yours from data you already hold, then show what closing the gap is worth.
Each system keeps its own records, and only the loyalty app knows who is buying.
Identification rate
20%
6 of 30 sales have a name
One saleTap any stone
Illustration with sample data. Tap any stone to see who is behind it.
A sale with a name is a customer you can reach again.
6x annual spend*
of a customer known by app and card, against one with no name.
* About 6x. Isetan Mitsukoshi Holdings, results briefing, 13 May 2025, via Sente Research.Retention Engine留客引擎Build and Run
Then we build the system that brings them back.
One engine reads the data you already hold and decides who to reach, when, and with what. AI drafts each message in your voice, and your team approves every one.
Your dataTicketing, cashier, app, WhatsApp
Who they are
- One record for each fan
- What they said yes to
- Channel and language
What they do
- Visits and tickets
- What they buy
- Replies and questions
Sente engineAnalyses it all and decides the next best move
A message, written in your voice
- Your dataTicketing, cashier, app, WhatsApp
- Who they areOne record for each fan, what they said yes to, channel and language
- What they doVisits and tickets, what they buy, replies and questions
- Sente engineAnalyses it all and decides the next best move
- A messageWritten in your voice
- EventsAfter a first visit
- EventsWhat time do gates open?
- EventsBefore tickets go on sale
- EventsMissed the last two events
- EventsThe day after an event
- MallWhat time do you close?
- MallIs there parking tonight?
- MallA new store opens
- RetailWhere is my order?
- RetailBack in stock
- RetailPoints about to expire
- HotelAnniversary next week
- HotelThe day after checkout
- RestaurantCan I book for six?
An illustration, with a sample brand and a sample fan. In a live version the chat is WhatsApp, LINE, Kakao or your own app, and a person approves every send.
Who it's for服務對象Hong Kong and across Asia
For the places and brands people are meant to come back to.
Places
Airports
Recognise passengers across the shops, the dining and the lounges, trip after trip.
Sports and entertainment
Turn a full house into members who come back between events.
Brands
Hotels
Know your guests in the room, the restaurants, the spa and the bar.
Retail
Know the same customer in store, online and at the pop-up, in every market.
Restaurants and F&B
Remember your regulars in the booking, the bill and the welcome, across every outlet.
Book a demo預約體驗Confirmed by email
See it working on your kind of business.
Thirty minutes on a call. We walk through the Sente Index and the Retention Engine with an example close to yours, then tell you straight whether there is a gap worth closing. No cost, no obligation.
Hong Kong time
Thank you.We read everything ourselves. Expect a confirmation by email within two working days.
Prefer email? [email protected]
What people ask first
What is Sente?
A technology agency for community, registered in Hong Kong and working across Asia in English and Chinese. We build membership, loyalty and community systems for malls, airports, hotels, retail brands, restaurant groups, and sports and entertainment properties.
Do we need to change our systems?
No. We work inside the ones you already run, and nothing goes live or changes during Measure.
How long does it take?
Measure takes 2-4 weeks. Build depends on the scope you choose, and Run is ongoing.
Do you track individuals?
No. We work only with records your customers have agreed to share with you, inside your own systems. We do not hold your customer data.
Who owns what you build?
Your data and your systems stay yours, and vendor contracts sit with you. The engine that runs on them is ours, and we run it with you.
Which languages can it use?
Whichever your customers speak. Each message goes out in the language the customer chose, and we work with your team in English or Chinese.
Is it accessible?
It runs in the apps people already have: WhatsApp, LINE, Kakao or your own. The screen readers and voice controls on their phones work as they always do, so messages can be read aloud and answered by voice.
How does pricing work?
Every engagement is scoped and quoted in writing before it starts. The demo is thirty minutes and costs nothing.